Cultural changes need to occur from the “Top” down not from the “bottom” up. This has been argued many times here on fornits. If change is indeed going to be effective you need to clean house and institute the change with a new set of staff. This is assuming that the top person is truly bought into cultural change. It will be interesting to see how effective the changes are to customer satisfaction and ORS reports.
Looking at the ORS reports from a purly volume perspective we have 3,000 pages generated from 2005 thru 2007. There have been less then 100 pages generated from 2007 thru 2009. So there has been a tremendous improvement in this area. I am not sure if this is due to the change in staff or that HLA is just taking a different direction. I havent heard from any parents from recent grads so I dont know if this has filtered down to effect customer satisfation or not.
:roflmao: :roflmao: :beat: :beat:
100 pages? You obviously haven't requested this information or read any of it.
Let me clue you in on something: what is posted on the ORS website for public viewing is only +/- 5% of the total documents about HLA. You have to request the documents under GA FOIA and pay the fee to get the whole file.
If, as you say, there are 100 pages posted, you are looking at more like 2000 pages in the case file.
This is the same garbage you were peddling from 2005-2009. "HLA is improving" etc, etc etc. But, in reality, HLA was getting worse and worse, as it is now. It still has all of the same issues, only there is virtually no staff left to oversee the facility. HLA is like "Lord of the Flies" now more than ever.
I expect HLA to blink out very soon, as this path is clearly unsustainable.
Nice try, but you are once more grossly misinforming readers.